Frequently asked questions

The questions people actually ask.

Answered the way we'd want them answered — including the awkward ones. Can't find yours? Email us and a human replies, usually within the hour on weekdays.

— Is this real?
01
The installer is unsigned. Is it safe?

Yes, but we get why you're asking. SmartScreen warns because code-signing certificates cost ~$400/year and VoxWild is a small indie shop. The installer is hosted on GitHub Releases (public repo, every commit is visible) and the download link on this page points there directly. You can inspect every line of Python before trusting it. We plan to get the exe signed once revenue justifies the cost.

02
Does it actually run offline?

Yes. The only network requests the app ever makes are: (1) a single HTTPS call to Gumroad when you enter a license key, and (2) a daily check to GitHub for new versions. Your text, your audio, your voice clones — none of it leaves your computer. Ever. No account. No cloud.

03
Who's behind it?

Cookie Studios — a small independent team building desktop tools. Support email is above, and a real person replies within a day (usually within an hour on weekdays). We're not VC-funded; revenue comes from users buying the app.

— Will it do what I need?
04
What can I export?

MP3 (configurable bitrate, with ID3 metadata), WAV (16-bit), and SRT subtitle files timed to the audio. FLAC is on the roadmap.

05
Is there a max text length?

No. Paste a novel. The queue splits long text into chunks at sentence boundaries and concatenates the output. I've tested it with book-length scripts.

06
Can I use the audio commercially?

Yes, on every tier including Free, for both engines. Two caveats: (a) Chatterbox output contains an inaudible neural watermark (a Perth watermark, required by the upstream license — doesn't affect audio quality). (b) The EULA requires that you only clone voices you have rights to clone. Beyond that, what you make is yours.

07
How good is the 6-second voice cloning?

Honest answer: good enough to fool a listener in a podcast context, not good enough to fool the cloned person's spouse. Longer reference samples (30–60 seconds of clean audio) produce noticeably better clones. The quality of the source audio matters more than the length — a clean 8s sample beats a noisy 60s one.

— What if I change my mind?
08
Refund policy?

14 days, no questions asked, through Gumroad. Reply to your receipt email and ask for a refund.

09
What if I cancel Pro Monthly?

Fast mode keeps working forever. Natural mode and cloning stop generating new audio. Audio you already generated stays on your disk — it's yours, always.

10
Can I move my license to a new PC?

Yes. A single license activates on up to two machines. If the old one is dead and you need a seat freed, email us and we'll release it the same day.

11
What about Mac / Linux?

Windows only right now. Mac is possible eventually — the underlying models run fine on Apple Silicon — but packaging and testing on a second platform is a lot of work for a small team. If you want Mac support, drop us a line so we can gauge demand.

12
Roadmap?

Short-term: more export formats, pronunciation dictionary improvements, better clone management. Longer-term: FLAC, maybe a macOS build, maybe Linux if demand exists. No AI video, no avatars, no chatbot — this app does one thing.

Convinced? It's free to find out.

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